Operations

Operations Support Associate

Hong Kong Island   |   Full time

We are now looking for an Operations Support Associate to support our Operations Team to handle operational queries from the Customer Solutions Team.

You will bridge communications between the Customer Solutions Team and the Operations Team and work with our team of Operations Associates to ensure we resolve customers’ issues in a timely manner.


Responsibilities

  • Support the Customer Solutions Team by handling operational queries

  • Resolve issues independently or with the help of our team of Operations Associates

  • Provide solutions to the Customer Solutions Team in a timely manner

  • Identify key queries from our customers and find solutions to proactively address them

Skills & requirements

  • Minimum 1 year experience in Customer Support or Operations experience within a high-growth startup or relevant FinTech company; or fresh graduate who is willing to overcome a steep learning curve will be considered

  • Strong interpersonal and communication skills in English, Mandarin & Cantonese

  • Ability to work under pressure to ensure tasks are completed in a timely manner

  • Strong organizational and communication skills

  • Experience with payment and card business preferred

  • Proficiency in SQL preferred

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