Customer Solutions

Customer Solutions Specialist

Hong Kong Island   |   Full time

At Neat, we’ve built Hong Kong's first online payment account for individuals, startups and SMEs, we’re building a solution that’s friendlier, faster, more modern than a bank. Our goal is to provide a fully digital and joyful customer experience.

 

Want to help us achieve this vision?

 

We’re looking for someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business. Come and join our team!


What you will be doing

  • Help build our customer happiness team and processes from the ground up
  • Communicate with our users via social media, email, chat and phone
  • Support users with on-boarding and resolving their issues
  • Set up processes for assembling user feedback and communicating this with our product team
  • Build a strong community of users, online and offline, who love the product and want to share with their friends
  • Help write educational content and FAQ sections

 

What you will need:

  • Excellent verbal and written command of Cantonese and English, Mandarin preferred
  • Proficient skills in MS word, excel & Chinese Word Processing
  • Experience in communicating with customers via email and LiveChat would be preferred
  • Logical, systematic and open-minded when resolving issues
  • Outgoing, friendly and resourceful Ability to work independently
  • Experience working in a startup Willingness to work shifty (5 day working week)

 

Working hours:

  • Rotating roster between 9am-11pm Monday to Sunday
  • 9 hours per day excluding one hour lunch time, 5-day working week

 

More about us:

  • Fastest growing fintech startup in Hong Kong
  • Young, energetic and multicultural team 
  • Flat organisation structure
  • Opportunities to grow and shine!

 

We value our employee - let’s check out what we offer:

  • 20 days annual leave
  • Medical & dental benefits
  • Work-life balance environment

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