IT Specialist

Hong Kong Island   |   Full time

We are Neat. We've built Hong Kong's first online payment account for individuals, startups and SMEs. Our goal is to provide a fully digital and joyful customer experience.

With the expansion of our Product team, we’re looking for an IT Specialist to join us!


What you'll be doing:

  • Act as subject matter expert on all things IT infrastructure and automation

  • Look for engineering solutions to automate manual tasks and fix frequently occurring issues
  • Help protect customer data from outside infiltration through encryption, secure data storage and other necessary means

  • Create compliance policies and provide compliance proof for audits; Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction

  • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors

  • Manage daily operations of the IT department: Provide immediate technical support to members in the team; fixing issues with their laptops, granting them access to internal systems; handle general office administration duties, including office equipment maintenance and physical access system support

What we're looking for:

  • Degree holder in Computer Science or Information Technology related discipline
  • Industry certifications and memberships will be a plus
  • Excellent IT, communication, leadership and management skills
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity
  • Scripting skills, such as Python/Ruby/JS are preferred
  • Proactive and approachable with a service-oriented manner, comfortable working independently with limited supervision
  • Willingness to travel to Neat’s China office in Shenzhen if required 
  • Previous work experience in a start-up environment will be a plus 
  • Excellent verbal communication skills in English

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